Overview
Client Success Manager Jobs in South Africa at Talently
Title: Client Success Manager
Company: Talently
Location: South Africa
*hiring on behalf of our client
Title: Account Manager
Time: Full-time (EST hours)
Location: Remote
Compensation: $2,500 per month + commission USD
The Company
Our client empowers the cannabis industry with financial clarity and tools to make informed credit decisions. Their community-driven approach fosters collaboration and trust among members, enabling business success and growth.
Role Overview
We are seeking an organized, detail-oriented Account Manager to manage member engagement, onboarding, and data submission. This role balances relationship-building and strategic process management to maintain high member satisfaction. Our client fosters a positive environment and encourages professional growth as the company expands.
Key Responsibilities
- Oversee member onboarding to ensure platform access and a "Community First" experience.
- Serve as the primary point of contact for member troubleshooting and support.
- Conduct accounts receivable (AR) audits to review credit exposure and outstanding balances.
- Identify membership upgrade opportunities and communicate the value of premium tiers.
- Submit eligible unpaid receivables as claims to collections when applicable.
- Maintain a consistent meeting cadence with members to ensure engagement and retention.
- Log all activity and notes in the CRM to keep the pipeline accurate.
- Train members across departments on how to use platform tools effectively.
- Create and update training materials to help systematize member engagement.
Qualifications
- 3+ years of experience in customer success, account management, or client support.
- Ability to discuss financial concepts like AR, credit terms, and collections comfortably.
- Strong communication skills via email, phone, and video.
- Highly organized with strong follow-through and attention to detail.
- Experience using CRM tools such as HubSpot or Salesforce.
- Knowledge of the cannabis industry is a plus; a willingness to learn is required.
- Ability to work independently in a remote setting.
- Strong computer skills and adaptability to new software.
- Exceptional personal character and professional conduct.