Overview
Client Success Manager Jobs in Gauteng, South Africa at Adcorp Group
Title: Client Success Manager
Company: Adcorp Group
Location: Gauteng, South Africa
Join Our Team as a Client Success Manager!
We are looking for a dynamic Client Success Manager to take full accountability for delivering efficient and profitable operational service in line with client Service Level Agreements (SLAs) and Pricing Schedules. In this role, you will ensure operational excellence while fostering long-term client relationships and supporting the growth of our business.
Minimum Requirements:
Experience:
Up to 2 years of supervisory or HR generalist experience.
TES experience preferred.
Education:
Grade 12.
NQF Level 5 qualification.
Degree in Business, HR, or a related field (preferred, but not mandatory).
Key Responsibilities:
Process:
Own overall accountability for efficient admin and payroll management, ensuring all procedures and deadlines are met.
Check, verify, and approve pre-extract reports from payroll.
Ensure job requisitions are received from clients and all orders are authorized.
Build and maintain strong relationships with the Resource Centre, providing feedback on candidates supplied.
Manage all assessments, checks, and verification in accordance with Standard Operating Procedures.
Oversee logistical arrangements for assignees, including transport, address, and times.
Forecast and plan for peak and seasonal labour requirements, and ensure that shifts are fully staffed according to client specifications.
Ensure compliance with regulatory and legislative requirements, SOPs, and corporate governance.
Report daily fill rates, manage assignee timekeeping, and ensure accurate payroll and reporting to clients.
Customer:
Establish and maintain strong, long-lasting relationships with key client management contacts.
Attend client meetings and conduct regular visits, developing an understanding of their future business needs and opportunities.
Proactively develop tailored solutions that drive value, support revenue growth, and enhance long-term client partnerships.
Finance:
Ensure on-time and accurate invoice delivery to clients.
Collaborate with credit control and service delivery teams to resolve queries and ensure payment timelines are met.
Analyze weekly stats and provide insight into client performance.
People:
Coach and mentor assignees to ensure development and performance optimization.
Manage teams, address disciplinary issues, and promote a positive, collaborative work environment.
Foster a culture of high performance, motivating your team and ensuring optimal retention of talent.
Lead the transformation process, ensuring all team members receive appropriate training and development.
Skills & Competencies:
In-depth knowledge of TES industry trends, labour legislation, and Bargaining Councils.
Strong networking and client management skills, with a focus on relationship-building and service excellence.
Results-driven with excellent problem-solving, planning, and communication abilities.
Ability to adapt and thrive in a fast-paced, performance-driven environment.
Why Join Us?
High-impact, results-focused role in a dynamic, fast-paced environment.
Excellent career development opportunities.
Be part of a performance culture that values innovation, client success, and team collaboration.
If you are passionate about client success, operational excellence, and building long-term partnerships, we want to hear from you. Apply today and take your career to the next level!