Overview
Client Success Executive/weekends Jobs in Cape Town, South Africa at Houst
Position: Client Success Executive (Thursday-Monday, including weekends)
The Client Success Executive is responsible for delivering world-class service to Houst customers and their guests. You will handle customer inquiries through multiple contact channels, including email, phone, and chat. Your role will involve troubleshooting, problem-solving, and ensuring a seamless experience for clients. Strong communication skills, logical thinking, and adaptability are essential to succeed in this role.
Key Responsibilities
of the Role:
Client Support & Relationship Management
Provide exceptional support to hosts and guests through email, phone, and Whats App, ensuring timely and effective resolution of inquiries.
Manage day-to-day client interactions, ensuring a smooth and professional experience.
Assist in onboarding new hosts, guiding them through the setup process to ensure they are well-prepared to use our platform.
Work closely with other teams to resolve issues efficiently and improve overall client satisfaction.
Property & Listing Management
Create and maintain property listings across multiple platforms, optimising them for maximum visibility and appeal.
Support hosts with pricing recommendations and listing improvements to maximise occupancy and revenue.
Gather client feedback to contribute to process improvements and enhance the overall customer experience.
Maintenance & Supplier Coordination
Work with external maintenance teams and contact suppliers to resolve property-related issues.
Manage maintenance requests efficiently to ensure properties remain in top condition for guests.
Pricing & Booking Optimisation
Monitor and update pricing to attract more bookings.
Ensure listings are updated and optimised based on market trends and demand.
Requirements
Key Skills
Exceptional Communication – Clear and professional verbal and written communication with hosts and guests.
Problem-Solving & Critical Thinking – Ability to troubleshoot issues and find solutions efficiently.
Customer-Centric Approach – Strong focus on delivering excellent service and building client relationships.
Time Management & Prioritisation – Ability to handle multiple tasks, meet deadlines, and manage workload effectively.
Resilience & Adaptability – Ability to stay calm under pressure and adapt to evolving business needs.
Technical Skills
CRM & Ticketing Systems – Experience with platforms like Zendesk, Salesforce, or Hub Spot for managing customer interactions.
Property Listing Management – Understanding of short and mid-term booking platforms, including listing optimisation.
Basic Data Analysis – Ability to interpret customer feedback, booking trends, and performance metrics.
Google Workspace – Proficiency in Google Sheets for tracking performance and managing client data.
Communication Tools – Experience with Slack, Whats App Business, or similar platforms for team collaboration.
Benefits
23 days paid holiday days (plus public holidays).
An extra day off for your birthday – because who wants to work on their birthday?
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets, and more.
Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in.
Laptop – for business use.
Salary: R12,000- R15,000 pm
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Title: Client Success Executive/weekends
Company: Houst
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM, HelpDesk/Support)
