Overview
Client Solutions Manager, Branding – Global Business Solutions Jobs in Johannesburg, South Africa at TikTok
Join Tik Tok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping services clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for Tik Tok’s innovative advertising products and strategies.
You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging Tik Tok’s creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth. Responsibilities:
– Champion Tik Tok’s Product Solutions:
Act as a strategic advisor, guiding service industry clients to leverage Tik Tok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
– Drive Product Adoption & Growth:
Advocate for the adoption of Tik Tok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
– Foster Client Relationships:
Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage Tik Tok’s product offerings.
– Oversee Campaign Execution:
Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
– Provide Product-Driven Insights:
Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
– Collaborate & Innovate:
Work closely with product teams to ensure clients are utilizing the latest Tik Tok features and products, contributing feedback and insights to help shape future product development.
– Support Partnership (BPM) Teams:
Assist in pre-sales efforts by conducting market research, developing pitches, and advising on Tik Tok’s product solutions that align with client needs and objectives.
– Optimize and Troubleshoot:
Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
– Drive Business Growth:
Focus on client retention, upsell opportunities, and renewals by identifying how Tik Tok’s products can deliver long-term value and foster deeper client engagement.
– Conduct Business Reviews:
Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and Tik Tok product usage, while exploring new opportunities for growth.
Minimum Qualifications:
– Experience:
At least 5 years of experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy, preferably with Consumer Industry clients or agencies.
– Analytical Mindset:
Demonstrated ability to use data to drive decisions and optimize campaign performance.
– Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
– Strategic Thinking:
Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
– Industry Expertise:
Deep understanding of the digital marketing ecosystem and trends in the services sector.
Preferred Qualifications:
– Experience working with social media advertising platforms (Tik Tok or similar).
– Familiarity with attribution modeling and performance measurement techniques.
– Background in agency work or experience collaborating with agencies.
– Flexibility to travel for client meetings, events, or other business needs.
Title: Client Solutions Manager, Branding – Global Business Solutions
Company: TikTok
Location: Johannesburg, South Africa
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