Overview
Client Services Agent Jobs in South Africa at MVIA
Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.
In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you’re target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.
Key Responsibilities
Answer incoming calls and respond to customer emails in a professional, helpful manner
Handle and resolve a wide range of customer queries quickly and accurately
Provide detailed, up-to-date product and service information to clients
Log and document all call information in line with company procedures
Identify trends in customer concerns and share insights with the team
Complete call reports and maintain accurate call logs
Work towards achieving individual and team KPIs and call centre targets
Participate in ongoing training and upskilling sessions
Follow all internal processes and comply with company policies
Support the team with any additional service tasks when needed
Grade 12 (Matric) – Essential
RE5 certification – Beneficial
NQF 5 in Short-Term Insurance – Beneficial
1–3 years of experience in a call centre or customer service role
Solid understanding of customer service principles and practices
Excellent communication skills – both verbal and written
Strong attention to detail with accurate typing and data entry skills
Confident working with computer systems and CRM tools
Ability to multitask and stay calm under pressure
A positive, professional, and solutions-driven approach to every customer interaction
We look forward to your applications!
Title: Client Services Agent
Company: MVIA
Location: South Africa
