Overview
Client Service Manager/Refrigeration industry Jobs in Cape Town, South Africa at Status Staffing
Position: Client Service Manager (Refrigeration industry)
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
Minimum qualification Grade 12
Relevant tertiary qualification will be advantage
Refrigeration knowledge will be an advantage
Minimum of 5 Years’ experience in a customer-service environment
Minimum of 3 Years’ experience in a supervisory/management role
IT knowledge and capability:
Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Experience in Sage Evolution an advantage
Willingness to
work standby
Excellent
communication skills
Good interpersonal skill
Clear and professional articulation when answering customer calls
Enjoy working in a
team environment
Positive attitude
and ability to work against deadlines, proactively solve problems
Able to work under pressure DUTIES:
Management:
Responsible for customer after-sales services.
Define performance KPIs for the team and track performance.
Administer, finalize, and approve overtime on a weekly basis.
Keep track of recalls by technicians, customers, and cabinet types on a weekly basis—record reasons and corrective actions.
Promote
teamwork
within the department and cross-functionally. Actively resolve issues that arise.
Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.
Perform duties cross-functionally with other departments when needed. Additional Responsibilities:
Schedule call-outs with in-house technicians and subcontractors.
Monitor call logging and provide tickets on the in-house system.
Prepare and approve customer quotes as needed.
Collect and address customer feedback regarding call-outs.
Manage the weekend stand-by schedule. Administration:
Liaise with
senior management
and directors regularly for feedback.
Responsible for national ticketing and service performance of the service team.
Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.
Prepare and sign off on customer quotes as needed.
Monitor customer feedback regarding call-outs and immediately address any poor service feedback.
Manage the weekend staff stand-by schedule.
Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety and contractual requirements.
HOURS:
Monday to Friday: 08:00 – 17:00
Title: Client Service Manager/Refrigeration industry
Company: Status Staffing
Location: Cape Town, South Africa
Category: Management (Event Manager / Planner), Customer Service/HelpDesk (Event Manager / Planner, Customer Success Mgr./ CSM)
