Client Service Consultant Jobs in Johannesburg, South Africa at Santam
Career Opportunity
Santam PLCC has position available for a Client Service Consultant who will be based in Hill on Empire
. To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.
What will you do?
Accurately capture client information on the relevant system.
Execute broker requests within the agreed time frames, quality standards and legislation.
Handle all the administrative tasks according to agreed standards and turnaround times.
Engage with broker in a client centricity manner.
Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
Ensuring client service level agreements are met and exceeded.
Excellent time management skills.
Consistent achievement of agreed productivity.
Qualifications and Experience
Matric certificate or equivalent qualification
FAIS compliant (NQF level
4)
Experience in short term insurance
Clear criminal and credit record
Compliance with FAIS Fit & Proper criteria . minimum experience and competency requirements, which can be obtained while working under supervision.
Computer literate
Willing to work shifts
Clean track record in terms of adherence to Quality standard and Compliance
Consistent target achievement
Competencies
Analytical thinking
Information seeking
Drive for results
Initiative
Emotional self-control
Customer service orientation
Skills
Computer literate (MS Office package)
Client service oriented
Negotiation skills
Deadline and results-driven
Title: Client Service Consultant
Company: Santam
Location: Johannesburg, South Africa
Category:
