Overview
Client Service Consultant – Pipeline Jobs in Cape Town at Sanlam
CLIENT SERVICE CONSULTANT
CAREER OPPORTUNITY
Santam Operations department has a permanent position available for a Client Service Consultant
JOB DESCRIPTION
To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.
KEY RESPONSIBILITIES
A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12
RE Qualification
FAIS compliant (30 credits)
Minimum 2 years’ experience in Personal Lines Short Term Insurance
Minimum 5 years’ experience in Commercial Lines Short Term Insurance
Computer Literacy (MS Office package)
Experience in a client service environment
Experience in contact centre technology applications
Good understanding of contact centre processes and SLA’s
COMPETENCIES
Information seeking
Analytical thinking
Drive for results
Initiative
Emotional self-control
Customer service orientation
SKILLS
Strong verbal and written communication skills
Excellent interpersonal, communication and networking skills
Strong client service orientation
Ability to work under pressure
Good judgement
Attention to detail
Self-motivated and comfortable in taking initiative
Ability to work independently
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Title: Client Service Consultant – Pipeline
Company: Sanlam
Location: Cape Town
