Client Relations & Logistics Services Specialist

Overview

Client Relations & Logistics Services Specialist Jobs in Johannesburg, South Africa at JobServiceHub

Customer service professionals are the human face of Transnet, serving as the vital link between the organization and its diverse clients—from mining companies shipping coal to retailers importing containers. Whether resolving service issues, coordinating logistics, or building strategic relationships, customer service careers at Transnet combine communication skills with knowledge of complex transport operations.

What is Customer Service & Client Relations at Transnet?

Customer service and client relations involves managing interactions with Transnet’s customers, addressing inquiries, resolving complaints, coordinating service delivery, processing bookings and documentation, building relationships, and ensuring customer satisfaction across rail freight, port services, and pipeline operations.

Why Choose a Customer Service Career at Transnet?

• Diverse Industries:
  Serve clients from mining, agriculture, manufacturing, retail, and more.
• Business Exposure:
  Learn about logistics, supply chains, and international trade.
• Career Growth:
  Progress from agent to specialist to account manager.
• Skills Development:
  Communication, problem‑solving, negotiation, relationship management.
• Job Security:
  Customer service is essential to business operations.
• Competitive Pay: R12,000–R30,000/month depending on role and experience.
• Office Environment:
  Predominantly office‑based work (some port/rail site interaction).

Benefits

• Job security
• Medical aid
• Provident fund
• Career growth
• Training

Customer Service & Client Relations Positions tomer Service Representative / Call Center Agent

What You’ll Do: Handle inbound customer inquiries via phone, email, or online platforms. Provide information on services, rates, and processes. Resolve basic complaints, escalate complex issues, and ensure positive customer experiences.

Key Responsibilities

• Answer customer calls promptly and professionally.
• Respond to email and online inquiries.
• Provide information on Transnet services (rail freight, port operations, pipelines).
• Process service requests and bookings.
• Log customer interactions in CRM system.
• Resolve straightforward complaints and queries.
• Escalate complex issues to specialists or supervisors.
• Follow up on customer requests.
• Maintain knowledge of services, rates, and procedures.
• Achieve call handling and customer satisfaction targets.

Requirements

• Education:

  Grade 12 (Matric).

• Experience:

  0‑2 years customer service experience (entry‑level roles available).

• Skills:

  Excellent communication (English essential), active listening, patience, computer literacy.

• Technical: CRM systems, MS Office, typing proficiency.
• Personal Attributes:
  Customer‑focused, friendly, calm under pressure, problem‑solver.

Salary Range: R12,000–R16,000/month

Work Environment: Call center or customer service office, shift work (may include evenings/weekends).

Career Path

Customer Service Rep → Senior CSR → Team Leader → Customer Service Manager

2. Customer Service Specialist / Advisor

What You’ll Do: Handle complex customer inquiries and issues requiring specialized knowledge of transport operations, pricing, or regulations. Provide expert guidance, coordinate with operations teams, and ensure resolution of challenging customer situations.

Key Responsibilities

• Handle escalated customer complaints and complex queries.
• Provide expert advice on services, pricing, and procedures.
• Coordinate with operations teams to resolve service issues.
• Interpret and explain contractual terms and conditions.
• Assist with claims and dispute resolution.
• Support sales team with technical information.
• Conduct customer follow‑ups on service delivery.
• Prepare customer reports and communications.
• Train junior customer service staff.
• Maintain up-to-date knowledge of services and regulations.

Requirements

• Education:

  Grade 12 or Diploma in Customer Service, Business, or Logistics.

• Experience:

  2‑4 years customer service experience, logistics/transport industry preferred.

• Skills:

  Advanced communication, problem‑solving, logistics knowledge, negotiation.

• Technical: CRM systems, MS Office (Excel for data analysis), understanding of transport operations.
• Personal Attributes:
  Empathetic, persistent, detail‑oriented, business acumen.

Salary Range: R16…

Title: Client Relations & Logistics Services Specialist

Company: JobServiceHub

Location: Johannesburg, South Africa

Category: