Overview
Client Operations Associate – Industry/Remote Jobs in South Africa at Keller Executive Search
Position: Client Operations Associate – Recruitment Industry (Remote) #522
This role is a
dynamic
, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support, partnership development with significant
opportunities for growth
. The ideal candidate will thrive in a
fast-paced environment
, excel in relationship building.
Key Responsibilities:
Lead Management &
Communication
:
Handle inbound emails from leads promptly and professionally. Engage with potential clients to understand their needs and align them with our solutions. Use CRM (High Level and Click Up) to track and manage data effectively. Operational Support:
Collaborate with the operations team to ensure seamless workflow. Assist in
process improvement
initiatives to enhance efficiency. Customer Success Monitoring: (Training provided, no experience necessary) Track and analyze customer success metrics Assess
customer satisfaction
and gather feedback to identify areas for improvement. Work closely with the recruitment team to implement strategies that enhance client experience. Provide regular reports on customer success metrics to management.
Sales Process Analysis: (Training provided, no experience necessary) Review sales call recordings and videos to evaluate performance. Provide constructive feedback to the sales team and management to optimize
sales techniques
. Assist in training sessions to improve team effectiveness. Partnership Development (Training provided, no experience necessary) Identify and establish partnerships with other recruitment companies, primarily in the European market. Collaborate with partners to expand our reach and enhance service offerings.
Coordinate cross-border
collaboration
initiatives Maintain ongoing relationships to ensure mutual success and growth Strategic Support:
Collaborate with
leadership
on sales strategy development Contribute to
process improvement
initiatives Support
training and development
programs for sales team members Requirements There aren’t any specific technical requirements for the role. We are looking for the following:
Outgoing Personality: Â An extroverted individual who excels in
building relationships
. Highly Intelligent: Â Quick learner with the ability to understand complex concepts. Tech-Savvy: Â Proficient with
modern
software tools and quick to adapt to new technologies. Excellent Communicator: Â Strong verbal and written
communication skills
. Proactive &
Solution-Oriented
: Â Ability to identify issues independently and implement effective solutions. Flexible
Schedule:
Willingness to
work some evenings when necessary to engage with international partners Benefits Medical Aid This position is not commission only. All South African Public Holidays Observed Paid Annual Leave Paid
Sick Leave
Significant opportunities for
personal growth
,
skill development
, and
career advancement
. Supportive,
inclusive
, and
diverse work environment
that values
collaboration
and
innovation
. The change to make a meaningful impact by connecting
top talent
with life-changing opportunities.
Title: Client Operations Associate – Industry/Remote
Company: Keller Executive Search
Location: South Africa
Category: Sales (Customer Success Mgr./ CSM, Sales Development Rep/SDR, Client Relationship Manager, Business Development), Business (Customer Success Mgr./ CSM, Client Relationship Manager, Business Development)
