Overview
Client operational enablement manager Jobs in Durban, KwaZulu-Natal, South Africa at Adcorp Group
Title: Client operational enablement manager
Company: Adcorp Group
Location: Durban, KwaZulu-Natal, South Africa
We’re Not Just Hiring We’re Building South Africa’s Workforce of the Future. Come Be Part of It at Adcorp Blu.
At Adcorp Group, we’re more than just a Human Capital business we’re a team on a mission to leading workforce solutions company driven to grow people, businesses and economies through connections allowing them to realise their potential.
Our values aren’t just words on a wall – they guide how we work, who we hire, and the impact we make.
- Teamwork: Our values aren’t just words on a wall – they guide how we work, who we hire, and the impact we make.
- Respect: We respect the feelings, wishes, rights and traditions of our workforce, candidates, clients, communities, and the environment.
- Customer centricity: We strive to anticipate our customers’ needs and deliver excellent customer experiences
- Agility: We act with speed and flexibility to ever changing conditions
- Diversity & Inclusion: We welcome and embrace a diverse range of people, perspectives, and ideas.
We’re proud of our values-led, people-first culture where bold ideas are celebrated, and every role contributes to building a stronger, more inclusive workforce for South Africa
Are you a hands-on Operations /Site /Key Accounts Manager who thrives in fast-paced, labour-intensive environments?
We're looking for a dynamic leader with a strong operational, industrial relations, and client management background to oversee workforce operations across multiple client sites.
What We're Looking For
Minimum Requirements
- Grade 12 (Matric)
- National Diploma or Degree in Human Resources, Labour Relations, Business Management or related field (NQF 6/7 advantageous)
- 3-5 years' Operations managment experience within the ff industries :
- Manufacturing,Production,Petrochemical,Wharehousing
- Strong knowledge of Labour Relations and disciplinary processes
- Experience engaging with unions, shop stewards and bargaining councils
- Proven ability to manage at least 3-5 client portfolios
- Financial acumen with experience managing budgets, profitability and cost controls
- Experience chairing disciplinary hearings and preparing CCMA documentation
Key Responsibilities
Operational Excellence
- Ensure client sites are fully staffed according to contractual requirements
- Manage workforce attendance, performance and productivity
- Oversee health and safety compliance, PPE distribution and IOD reporting
- Monitor site costs, operational efficiencies and service delivery standards
- Ensure payroll accuracy and adherence to operational deadlines
Employee & Labour Relations
- Lead disciplinary investigations and hearings
- Maintain constructive relationships with unions and employee representatives
- Prepare and support CCMA matters
- Ensure compliance with labour legislation, bargaining council agreements and company policies
- Identify and proactively manage labour risks
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders
- Conduct regular site visits and performance reviews
- Deliver monthly operational and performance dashboards
- Identify growth opportunities within existing client accounts
- Drive client satisfaction and retention
Financial & Commercial Management
- Manage operational budgets and contract profitability
- Analyse financial performance and operational statistics
- Assist with annual client increases, costings and contract reviews
- Support invoicing, debtors management and revenue protection
Leadership & People Management
- Lead, coach and develop high-performing operational teams
- Drive a culture of accountability, performance and continuous improvement
- Manage team performance, succession planning and employee development
- Ensure compliance with all HR policies, SOPs and governance requirements
The Ideal Candidate
You are:
✔ A confident leader who can manage complex workforce operations
✔ Comfortable engaging with clients at all levels
✔ Strong in labour relations and conflict resolution
✔ Commercially astute and able to interpret financials
✔ Results-driven with exceptional organisational skills
✔ Experienced in unionised, labour-intensive environments
Why Join Us?
- Lead strategic client operations
- Work with major industrial and production clients
- Drive operational excellence and workforce performance
- Be part of a growing, market-leading organisation
Ready to take ownership, drive performance, and lead from the front? Apply today!