Overview
Client Officer Jobs in Johannesburg at PathCare Vermaak
DONALD GORDON, JOHANNESBURG
WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!
PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare
professionals determine and confirm diagnoses since 1922. We are registered with the HPCSA (Health Professions Council of
South Africa) and all our laboratories are SANAS accredited.
An opportunity exists for a Client Officer to join the team at our Donald Gordon branch in Johannesburg and will also give
support to the Gauteng South area. We seek a self-confident individual who demonstrates the ability to maintain and build
effective relationships with all stakeholders and has a proven track record of aligning with the PathCare values.
Appropriate Healthcare field qualification
which includes a Medical Technology/Nursing
Diploma or Degree/Technician Qualification
with marketing/client service experience OR
at least 5 years marketing experience in a
medical environment/health care industry
A Marketing qualification is highly
advantageous
Must have a valid unrestricted driver’s license
and own vehicle
Intermediate computer literacy (Microsoft
Office- Excel, Word PowerPoint, Email etc.)
QA knowledge (PRISM, Point of Care,
Accreditation audits and Client feedback)
systems
Previous experience in Pathology/knowledge
of Pathology medical terminology is highly
advantageous.
Extensive client service experience which
includes:
o engaging directly with clients and being
the primary point of contact for them
o a proven track record of building and
maintaining relationships with clients
o a proven track record of networking with
clients/supporters
o a proven track record of
troubleshooting/resolving supporter complaints
effectively
o experience with organising/co-ordinating
marketing activities
Knowledge/experience with a pathology supporter
base in the Donald Gordon area is highly
advantageous
Experience in IT Systems (Skylims and PP3/V3)
Above average interpersonal & customer relations
Above average communication and listening skills
Client-focused with excellent attention to detail
Advanced report writing skills
Planning and project management skills
Public speaking and presentation skills
Ability to network, engage and influence both
internal and external customers
Ability to work effectively under pressure and
display resilience and tenacity in challenging
situations
Ability to creatively problem solve and initiate
proactive solutions
Target and deadline driven
Fluent in written and spoken English with an
understanding of Afrikaans
Please note that all the shortlisted candidates will be required to complete a technical proficiency test to assess their level of
competence.
Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund
contribution and risk benefits (Group Life and Disability cover), annual bonus, competitive maternity benefits, health care
allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the
PathCare Training Academy.
Applicants who meet the criteria and are interested in joining our dynamic team are required to complete the attached application
form and submit this together with a CV to [email protected]
Please note: by applying for this position, your application will be subject to verification checks of your driver’s license, Identity
Document, qualifications/proof of registration, credit and criminal checks if required. Candidates must be willing to participate in a
rigorous evaluation process.
.
PathCare is committed to the pursuit of excellence and diversity in achieving our equity targets and the organisation’s appro ved Employment Equity plan will be
considered as part of the talent acquisition process. All qualified candidates including people with disabilities are encouraged to apply.
Key Competency Requirements and Experience
CLOSING DATE: Monday, 17th March 2025
Key Responsibilities
WW • Build and nurture strong client relations with new and existing stakeholders in order to collaborate successfully and
improve efficiencies
Work collaboratively with Area Manager, Zone Manager, Pathologists and seniors in their drive for growth and
innovation.
Organise, co-ordinate and drive marketing activities
Maintain and grow the current market (identification of the growth opportunities)
Implement and drive marketing activities e.g., CPD events/Wellness days
Educate, inform and liaise with all stakeholders
Promote, educate and facilitate IT platforms for all supporters
Troubleshoot, manage and resolve supporter and patient complaints and queries in a professional and timeous
manner
Title: Client Officer
Company: PathCare Vermaak
Location: Johannesburg
