Overview
Client Liaison Officer Jobs in Durban, KwaZulu-Natal at Tracker South Africa
Listing reference: track_001388
Listing status: Online
Apply by: 23 May 2025
Position summary
Industry: IT & Internet
Job category: Client Services
Location: Durban
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
Introduction
Tracker requires the Services of the Client Liaison Officer within the Sales Department based in Durban. This position requires the candidate to support the existing organization of work and staff within the department as well as the different departments and our stakeholders within TRACKER. Attention to detail and meticulousness is an inherent requirement of the job. The candidate must be Customer Service driven and be able to work independently. The candidate must be well presented.
Job description
The incumbent will be expected to:
Provide Sales Support to Gold & Silver clients as identified by Business Sales Manager
Act as a back up to the Sales consultants on the road for the above clients to improve turnaround time on leads received to ensure better customer experience
Process and submit any signed MSA and Addendums, COO, DERE’s, sent to you for these accounts by consultants and clients directly
Check that documents are completed in full and signed by the authorised signatory before submitting for loading
Ensure that the Lead Source, Pricing Source and Consultant is indicated on the body of the email that is sent to Acquisitions
Where approvals are needed, attach approvals to the loading request sent to Acquisitions
Where special pricing is applicable ensure that comm set email from Finance is attached and confirmation from Finance that comm set has been added to iEvolve.
Manage all requests that are returned by Acquisitions, including requests that have been sent directly to Sales Corp by the consultants.
Follow up daily to ensure what was scheduled is installed and if not take corrective action.
Attend to all client queries, by investigating and submitting the query to the relevant department and following up until query is resolved.
All internal queries on these accounts must be handled from start to finish by CLO and communication to client must be sent by CLO on progress and completion
Assist with any ad – hoc requests from Sales Manager
Building effective relationships across all divisions within Tracker to improve both internal and external customer experience to gold and silver clients while assisting the Sales team to focus on increasing sales productivity
Report to Business Sales Manager
Minimum requirements
Requirements:
Matric
3 years Customer services experience in a Fleet organization
Knowledge of Fleet Tracking systems and processes to expedite related queries
MS office Knowledge (intermediate level in Excel)
Above average Customer Service skills
Ability to work under pressure
Ability to work within a team
Out of the box thinking skills
Excellent service, communication and organizational skills
Time management
If you have not heard from us within two weeks, please note that your application has been unsuccessful
Title: Client Liaison Officer
Company: Tracker South Africa
Location: Durban, KwaZulu-Natal
Category:
