Overview
Client Experience Ambassador Jobs in Johannesburg, Gauteng at FirstRand
Job Description
To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Investigate new ways to optimise processes
Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
20/05/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Title: Client Experience Ambassador
Company: FirstRand
Location: Johannesburg, Gauteng
Category:
