Overview
Client Care Operations Specialist/Voice and Chat Jobs in Durban, South Africa at TalentPop App
Position: Client Care Operations Specialist (Voice and Chat)
Join Our Team as a Client Care Operations Specialist (Voice and Chat)!
Manage customer care operations by offering support through voice and chat. Collaborate with cross-functional teams to optimize support processes.
Why You’ll Love This Role:
You’ll be the friendly voice and helpful support that our clients rely on. Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.
What You’ll Do:
Assist Customers: Provide exceptional support via inbound calls, chat, and email.
Solve Problems: Troubleshoot issues effectively and find quick resolutions.
Understand Needs: Personalize interactions to build strong customer relationships.
Collaborate: Work closely with your team to enhance the customer experience.
Improve Processes: Offer feedback to refine our service quality.
What We’re Looking For:
1+ Year of experience in customer support or a similar role.
Excellent written and verbal communication skills.
Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
Proficient in Excel or Google Sheets.
Calm and solution-focused under pressure.
Familiarity with eCommerce and CRM systems is a plus.
Tech Requirements:
Personal PC or laptop with a minimum i5 processor.
Stable internet connection with at least 15 Mbps upload and download speeds.
Perks and Benefits:
Up to $4 USD per hourwith annual increases.
Comprehensive health and dental coverage.
Paid Time Off to recharge.
Performance Bonuses for your hard work.
Permanent work-from-home setup.
We can’t wait to welcome you to our team. Apply today and start making an impact!
#J-18808-Ljbffr
Title: Client Care Operations Specialist/Voice and Chat
Company: TalentPop App
Location: Durban, South Africa
Category: Customer Service/HelpDesk (HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual)
