Overview
Client Care Agent Jobs in Century City, Western Cape at Law For All
Join our Client Services team as a Client Care Agent. If you are passionate about delivering exceptional service, we would love to hear from you. Apply today!
SUMMARY
Law For All views the role of Client Care Agent as one that requires compassion, friendliness, and professionalism. The successful candidate will be responsible for attending to all client care, member service, complaint, enquiries, call transfers, etc. Referring telephonic calls to the correct departments, providing the necessary services to the public in portraying a positive image and attitude.
RESPONSIBILITIES:
(The duties outlined below are not exhaustive, and any reasonable request or demand made by LAW for ALL, or that the office might require, will be the responsibility of the Client Care Agent to comply with and/or attend to)
✅
Answer courteously to inbound and outbound call as well as respond to clients inquiries.
✅Attending and assisting clients with policy administration queries as follows:
✅Update of client’s personal information
✅Update/ change banking details / debit order switch instructions
✅Cancellation of policies
✅Attending to payment and deduction related queries
✅Sending fulfilment packs to clients
✅Sending group scheme policy queries to our corporate department
✅Attend to PTP’s
✅Attend to any other Policy Administration function
✅ Attend to any reasonable instruction from the employer.
✅Assisting with Ad Hoc policy administration requests from management and/ or executive level
✅ Transfer of call and other forms of communication to the relevant department
✅Deliver exceptional service that exceeds client’s exception through proactive, innovative and
appropriate solutions.
MINIMUM REQUIREMENTS:
Grade 12;
2 years’ working experience in a Contact Centre environment/customer service environment;
Must have qualities such as honesty and integrity;
Ability to speak, write and understand African languages of which Sotho, Tswana, Sepedi, Venda, Tsonga should be one.
Must be fully computer-literate and have good communication and administration skills;
Be able to take initiative;
Excellent team player;
Ability to work without supervision;
Positive and motivated individual.
WHAT WE OFFER
️ An Agile Team
Competitive Package (with benefits)
Professional Development
LIPCO – LAW FOR ALL is an award-winning company, listed as one of the Top 20 places in South Africa by the Top Employers Institute.
Deadline to Submit your CV and a copy of your qualifications is Monday 12th May 2025
❗If you haven’t received any communication from us within two weeks following the deadline, please be advised that your application has not been successful.
Title: Client Care Agent
Company: Law For All
Location: Century City, Western Cape
Category:
