Overview
Client Accounts Officer – Care Services Cape Jobs in Cape Town, South Africa at Staffwise
Overview
Care Services, the central organisation for all Jewish Welfare groups in Cape Town, requires an administrator to improve debtor collections for 4 of the group organisations. This is a role that is more than just numbers. This position is a three-month fixed term contract and requires compassion, discretion, and ability to navigate sensitive conversations while ensuring financial responsibility.
Location:
Cape Town, Gardens
Main
Duties & Responsibilities
- Manage and execute daily collection activities for outstanding accounts.
- Make follow-up calls, send statements, and issue written communication to clients with overdue balances.
- Ensure timely resolution of queries and disputes affecting payment.
- Maintain a professional and customer-oriented approach during collections.
- Monitor aged debtor reports and escalate high-risk or long-outstanding accounts.
- Maintain accurate notes and records of all collection interactions.
- Verify and update customer account information in the financial system.
- Provide status updates on overdue debt, expected payments, and recovery progress.
- Adhere to the organisation’s credit control policies and procedures.
- Recommend accounts for suspension, handover, or legal action when necessary.
- Ensure that collections processes comply with POPIA and relevant legislation.
- Work closely with operations and finance teams to resolve outstanding matters.
- Communicate professionally with customers to reinforce positive relationships and encourage timely payment.
Required Skills & Experience
- Matric essential; tertiary qualification in finance, accounting, law, or business administration preferred
- Minimum 5 years’ experience in estate administration, debt recovery, or credit analysis would be an advantage
- Background in banking, legal work, estates, credit analysis, debt recovery, or similar fields would be desirable
- Strong communication and interpersonal skills; ability to have sensitive conversations with empathy and firmness
- Tenacious, ethical, respectful, and discreet with a strong ethical compass; demonstrated experience handling confidential financial discussions with discretion
- High emotional intelligence; ability to navigate family sensitivities around care, death, and finances
- Persistent but compassionate; balances financial responsibility with empathy
- Excellent administration and organisational skills; strong time management with ability to manage multiple tasks
- Strong financial acumen to interpret statements, assess affordability, and navigate estate matters
- Proficient in MS Office (Excel and Word); experience with CRM or finance systems (advantageous)
- Valid driver’s license (advantageous for in-person family meetings or estate work)
Application
Closing date for applications: 29 May 2026.
If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful.
Interested? Click on the APPLY NOW / DOWNLOAD APPLICATION button below to apply.
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Title: Client Accounts Officer – Care Services Cape
Company: Staffwise
Location: Cape Town, South Africa
Category: