Overview
Clerk: Insurance Jobs in Pretoria, South Africa at AtripleA Recruitment & Temps
Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company’s Complaint Resolution Policy and Procedure
Key responsibilities
1. Attend to Dispute Resolution (TCF)
· Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
· Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
· Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
· Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
· Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant)  Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
· Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
· Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
· Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
· Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines  Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
· Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
· Contribute to the continuous development of the team’s operational functions, systems and services
· Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.
Requirements
· Matric
· Knowledge in complaints resolution
· 2 Years’ Experience in the Insurance Industry
· LTIA, FAIS, FICA (not limited)
AtripleA Recruitment and Temps
#atriplea #recruitment #vacancy #clerk
Title: Clerk: Insurance
Company: AtripleA Recruitment & Temps
Location: Pretoria, South Africa
Category: