Overview
Clerk: GRA Jobs in Port Elizabeth at DHL
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for…
Clerk: GRA
Job Purpose
To manage and control duties to agreed levels of performance and to contribute to the continuous improvement of the inventory process. To co-ordinate functions in order to maximise utilisation – productivity and customer service. Service delivery – on time & in full – accurately. Ensure customer service is the highest standard and that losses to the company are kept to a minimum. To always maintain the integrity of the company. To adhere to inventory processes whilst ensuring all Health and Safety, Legal and Security requirements are met. To comply to the standard operating procedures of the goods receiving function and KPI measures in place. Perform administrative tasks in line with operational requirements.
Key Responsibilities
Perform administrative tasks in line with relative SOP.
Extract and report submission for outstanding POD’s and comments of received POD’s to be
processed on report. (Submission to be done by 10am).
Report on outstanding RSO’s.
Daily report of POD’s received from customers/transporters (to track if PODs are received as
from other parties as per agreement).
Send report for heat logs (to keep track of credits not yet processed).
Check documents in against exit documents – advise transport department of any missing
invoices.
Investigate with transport department of any missing invoices.
Reconcile returns/uplifts to tally sheets and record forced uplifts – allocate reason codes for
returned stock.
Process returns /uplifts into the system accurately according to the relevant SOP, within 24hrs.
Process PODs daily.
Attend to customer queries and requests. Adhere to 72-hour resolution for customer query. If
not resolved escalate to superior.
Process credits daily. If no feedback provided in 24 hours escalate to superior.
Audit, file and scan all PODs processed for the day and upload to Oculus or any customer POD portals.
Send end of day report for processed, audit and filed and PODs awaiting for heat logs.
Audit and filing report sent to document storage supplier and request for box collection once
or twice a week.
Meeting of KPI’s (POD’s on RSO and Outstanding reports for more than 14 days to be cleared).
All POD’s outstanding to be investigated and requested from the relevant parties. Include
management and supervisor.
If PODs not received in time request from Transporters and/or backdoor checking suppliers to
avoid not adhering to KPI’s.
Retrieval of invoices from the Creeds portal.
RSO clean up and Uplift clean up in Pride/TOMS gets done weekly.
Processing on TOMS.
Keep the damages cage neat and ensure frequent processing of return orders.
Ability to control and manage debrief and returns process.
Arrange General worker to do debriefing and SAWS.
Understand and communicate with all external customers, understand their requirements and
Needs.
Ability and Flexibility to work shifts and overtime when required.
Ability to work within a rapidly changing environment.
Assist with other ad-hoc duties and administration functions.
Works in conjunction with all departments.
Qualifications & Experience
Education
Matric.
Certificate/diploma in Inventory Management.
Experience
3-5 years of experience working in warehouse/logistics environment.
3-5 years of experience working in inventory environments.
Excellent communication and Interpersonal skills.
Team player.
IT literate.
Analytical approach to problem solving.
Ability to work within a team.
Literacy and Numeracy.
Ability to follow work procedures and safety rules.
Ability to read, understand and follow directions/instructions.
Knowledge and experience of the SAP WM system.
DPDHL Core Competencies & Skills
Ability and Flexibility to work shifts.
Ability to work within a rapidly changing environment.
Must have good knowledge of all admin processes.
Must have a high level of understanding of all machinery, equipment and vehicles on site.
Open communication – positive work environment and feedback – manage team dynamics.
Develop relationships – maintain a positive environment and work ethic.
Understand and focus on customer requirements.
Solves problems and initiate solutions.
Embrace the change process and produce innovative ideas.
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others’ views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Supports employees with career opportunities.
Inspires others to develop themselves.
Conveys a clear sense of personal goals and values.
Actively seeks feedback to improve performance.
Develops new skills and modifies behaviours based on feedback.
Takes personal responsibility for career and development.
Languages
English – verbal and written
Title: Clerk: GRA
Company: DHL
Location: Port Elizabeth
