Overview
Clearing and Settlement Specialist Jobs in Johannesburg, Gauteng, South Africa at GoTyme Bank
Title: Clearing and Settlement Specialist
Company: GoTyme Bank
Location: Johannesburg, Gauteng, South Africa
Overall Purpose of the Role:
The Clearing and Settlement Specialist is responsible for ensuring the accurate and timely processing of clearing and settlement activities, investigations, reconciliations, and customer-related queries in accordance with bank, industry, and regulatory requirements.
The role requires a highly analytical and customer-focused individual who can independently manage operational responsibilities, identify opportunities for process improvement, and contribute to the continuous enhancement of the Clearing and Settlement function.
Requirements
Key Responsibilities:
- Manage daily clearing and settlement processes within agreed service level agreements (SLAs)
- Investigate and resolve settlement exceptions, operational incidents, and customer-related queries
- Perform reconciliations and ensure timely resolution of breaks and discrepancies
- Liaise with internal stakeholders, industry participants, and service providers to resolve operational issues
- Monitor operational queues and workloads to ensure compliance with internal and industry turnaround times
- Identify, assess, and escalate operational risks and control weaknesses
- Support audit, compliance, and regulatory requirements within the function
- Contribute to process improvements, automation opportunities, and operational efficiencies
- Develop and maintain process documentation, procedures, and controls
- Participate in testing and implementation of new products, systems, and process enhancements where required
- Support business continuity and operational resilience initiatives
Risk and Control Responsibilities:
- Adhere to all bank policies, procedures, and regulatory requirements
- Maintain a strong risk and control mindset in all operational activities
- Identify and escalate operational risks, incidents, and control failures
- Ensure customer and industry obligations are met consistently
- Support a culture of compliance, accountability, and operational excellence
Experience Required:
- Banking, financial services, or payments operations
- Clearing and settlement processes
- Customer service or customer support environments
- Reconciliation, investigations, or operational processing roles
- Process improvement, automation, or operational efficiency initiatives
- Risk management, compliance, or control-focused functions
- (The above experience is advantageous but not mandatory.)
Skills Required:
- Proficiency in Microsoft Office, particularly Excel
- Strong analytical aptitude and problem-solving ability
- Demonstrated ability to learn new systems and processes quickly
- Customer-focused approach and commitment to service excellence
- AI proficiency
- Strong analytical and problem-solving skills
- Ability to think independently and exercise sound judgement
- Excellent attention to detail and accuracy
- Strong organisational and time-management skills
- Customer-centric mindset with a passion for delivering positive customer outcomes
- Ability to manage competing priorities in a fast-paced operational environment
- Strong verbal and written communication skills
- Continuous improvement mindset with an interest in automation and process optimisation
- Ability to work effectively both independently and within a team
- High level of integrity and accountability
Qualification/s Required:
- Grade 12 / Matric or Diploma (Essential)