Overview
Claims Specialist Jobs in Brackenfell, Western Cape, South Africa at Unitrans
Title: Claims Specialist
Company: Unitrans
Location: Brackenfell, Western Cape, South Africa
Closing Date 2025/03/25
Reference Number UNI250220-2
Job Title Claims Specialist
Business Unit / Division Administration
Contract HO Finance
Job Type Classification Temporary – Fixed Term
Location – Town / City Brackenfell
Location – Province Western Cape
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Advert Summary
Join our dynamic insurance department, dedicated to excellence and innovation in serving our internal clients. We are seeking a proactive, detail-oriented, and data-driven team player to join our insurance team. This role involves not only managing claims but also influencing and shaping broader insurance processes and strategies.
This role is crucial to our operations, requiring a combination of technical expertise, excellent communication skills, facilitation skills, and an understanding of the workflows of a large multi-currency entity with operations spanning several sub-Saharan countries.
Minimum Requirements
Education and Experience: Post-matric qualification in Insurance, Logistics, Information Systems or a related field and/or extensive experience in a similar data and process-driven role in the logistics, transport or freight industry.
Experience: At least 3 years of experience in a similar role, managing complex claims and associated risk processes.
Duties & Responsibilities
Key Responsibilities
Claims Management: Process, review and manage insurance claims related to cargo, property, vehicles, and liability incidents. This includes several key areas:
Investigation & Documentation: Gather relevant information, evaluate the specifics of each claim, and coordinate investigations to ensure accuracy and credibility.
Stakeholder Coordination: Liaise with insurance providers, legal teams, brokers, and internal departments to facilitate quick claim resolution.
Compliance & Reporting: Follow company policies, adhere to insurance agreements, and meet regulatory standards. Generate comprehensive reports and analyses on claims trends, losses, and recoveries.
Process Improvement: Identify opportunities to enhance claims processes and drive efficiencies through process and system automation.
Communication & Negotiation: Maintain clear and professional communication with all stakeholders, including negotiating settlements when necessary.
Key Competencies
Tech-Savvy: Proficient in using automated tools for claims processing and data analysis.
Detail-Oriented: Skilled at scrutinizing claims data to ensure precise documentation.
Strong Communicator: Possesses excellent written and verbal communication skills, effectively engaging with stakeholders at all levels.
Problem Solver: Can evaluate claims scenarios and identify the most effective course of action.
