Overview
Claims Consultant Jobs in Western Cape at RBS Insurance Brokers
We’re Hiring: Personal and Commercial Claims Consultant
?? Location: Cape Town | ?? Full-time, in office
Are you an experienced claims professional with a passion for service excellence and attention to detail? We’re looking for a Personal and Commercial Claims Consultant to join our dynamic team. In this role, you’ll manage the end-to-end claims process, ensuring a seamless and professional experience for our clients while upholding company standards and regulatory compliance.
Role Purpose
To deliver efficient and professional claims administration and advice across both personal and commercial lines, supporting our business objectives while ensuring exceptional client service.
Key ResponsibilitiesClient Engagement & Communication
Deliver accurate, timely, and professional communication to all stakeholders (clients, account executives, insurers).
Keep clients informed throughout the claims process.
Build strong, positive relationships with both internal and external stakeholders.
Contribute to achieving client satisfaction and service excellence targets.
Claims Administration
Manage the full claims process in line with company procedures and compliance requirements.
Register and process claims accurately and within timelines.
Appoint assessors/loss adjustors where required.
Apply policy terms and conditions and assess validity of claims.
Manage mandated claims and escalate where needed.
Obtain and approve service quotes; facilitate claims payments.
Keep internal systems and records updated at all times.
Drive recovery processes, monitor follow-ups, and maintain communication with clients.
Flag any instances of suspected fraud, dishonesty, or misrepresentation.
Performance & Compliance
Meet productivity and quality assurance targets.
Ensure adherence to internal mandates and regulatory frameworks.
Support process improvement and team development initiatives.
Participate in ad hoc projects and contribute to team success.
Personal Development
Embrace the company’s values and actively contribute to a positive team culture.
Take ownership of your learning journey and share knowledge with others.
Share information and knowledge with the team
What You’ll NeedMinimum Qualifications & Skills
Matric or equivalent
RE 5 certification
NQF4/5
FAIS-compliant qualification/credits
Valid DOFA
Computer literate (CIMS knowledge is advantageous)
Excellent verbal and written communication skills
Experience
At least 3 years’ experience in Personal and Commercial Claims
Why Join Us?
At RBS, we believe in empowering our people, recognising performance, and offering growth opportunities. Join a team that values integrity, collaboration, and continuous improvement.
Title: Claims Consultant
Company: RBS Insurance Brokers
Location: Western Cape
Category:
