Overview
Chocolate Advisor; Checkers Lindt SIS Concept Jobs in Roodepoort, South Africa at Lindt & Sprüngli Group
Position: Chocolate Advisor (Checkers Lindt SIS Concept )
** Position Purpose
** To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
** Key Responsibilities
**** Customer Service and Sales
*** Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
* Awareness of daily sales budgets, actively upselling to increase customer transaction spend
* Inform all customers of current instore promotions, events and directed information
* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
* Serving more than one customer at a time, acknowledging, and communicating at all times
* Multitask between completing store operational tasks and serving customers
* Processing the customer orders through the POS, and credit card transactions
* Own and manage individual tills, including counting floats and performing end of shift till procedure
* Preparing big customer orders
* Ensure complaints are addressed immediately by informing the Manager on duty
* Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
* Restocking and cleaning through the day
** Product Knowledge
*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
* Product pricing, packaging, and category performance knowledge
* Comply with product management and handling procedures
* Compliance to food and hygiene and safety standards practicing good hygienic practices
** General
* ** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
* Record sampling and wasted products actively quality controlling products
* Perform open and closing procedures, signing off checklist
* Perform cleaning duties signing off checklist
* Perform temperature readings signing off checklist
* Maintain clean, tidy working areas at all times
* Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
* Accepting courier deliveries and confirming all items are received against invoice
* Assisting in monthly stock counts
* Unpacking, moving, and restocking products
* Using all instore equipment, machines, and appliances
** Work, health and safety
*** Comply with all work health and safety requirements
* Report and damaged or dangerous equipment or property to management
** Manual Handling
*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
* Moving stock from storerooms to front of house
* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
* Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
* Daily paperwork and accounting, and other store administration.
* Confident and interactive with a friendly disposition
* Excellent communication skills with a strong work ethic that can represent a premium brand
* Responsible and accountable in achieving individual goals and budgets
* Good time management skills (multi-tasking and prioritising)
* Self-starter with the ability to work individually and in a team
* Immaculate grooming with excellent personal hygiene
** Knowledge, Skills & Experience
*** Customer Service
* Sales skills
* Ability to handle credit card transactions.
* Previous experience in customer service
* Previous experience in a similar retail environment
* Grade 12
* Proficiency in Microsoft Office (specifically Excel and Powerpoint)
Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards.
Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together.
We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.
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Title: Chocolate Advisor; Checkers Lindt SIS Concept
Company: Lindt & Sprüngli Group
Location: Roodepoort, South Africa
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