Overview
Chat Operations Manager Jobs in Home Based at Sage MM LLC
About the Role
We are seeking a highly organized and proactive Chat Manager to oversee and support our team of chatters. The ideal candidate will ensure quality communication, maintain protocol compliance, and provide training for new and existing team members. This role also includes developing new protocols to improve workflow, engagement, and efficiency.
Key Responsibilities
Monitor daily chat activity across platforms
Train new chatters according to company protocols
Ensure quality control and consistent tone/voice
Track performance metrics and team data
Intervene and provide support in real-time when necessary
Develop and implement new chat protocols as needed
Submit reports and insights to improve team performance
Collaborate with leadership to optimize operations
Requirements
Proven experience in management or team leadership
Exceptional conversational English (written and verbal)
Comfortable using Google Sheets and Google Drive
Skilled in performance tracking and real-time interruption when necessary
Strong attention to detail and ability to multitask
Experience in protocol development or process improvement is a plus
Preferred Qualifications
Background in social media management, live chat, or customer service
Tech-savvy with fast adaptability to digital tools
Reliable internet connection and a quiet work environment
To Apply
Submit your resume and a short cover letter explaining your relevant experience and why you’d be a great fit for this role. Applications must reflect strong grammar and professional communication.
Job Type: Full-time
Pay: R27Â 422,83 – R36Â 563,77 per month
Experience:
Management: 1 year (Preferred)
Language:
English (Required)
Location:
Remote (Preferred)
Work Location: Remote
Title: Chat Operations Manager
Company: Sage MM LLC
Location: Home Based
Category:
