Overview
Cashiering Supervisor Jobs in Port Edward at Sun International
Main Purpose of the Job
Responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the
gaming floor and to assist with supervising count processes as required ensuring operational excellence, procedural
compliance and guest service satisfaction.
Education, experience, and competencies required.
Grade 12
Minimum of 1 year cash desk / count experience or 1 year in a supervisory position in the cash handling industry
Experience in the gaming industry would be an advantage.
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Cash desk equipment usage and maintenance
Cashiering administration
Rostering
Count
Basic computer skills
People Supervisory Skills
Accreditation / Registrations / Licenses
Meet the requirements for a gaming licence.
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
Gaming Regulations / FICA regulations.
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.
Right of first refusal will be given to candidates from the MCPA and the licensed Zone 5 area. (Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.
In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Job Scope and Responsibilities
Floor Supervision
Check cash desk areas and ensure all equipment for service is functioning and ready for service.
Communicate and follow-up on the correction of any equipment faults or defects prior to the start of the shift.
Check cleanliness of customer service areas.
Conduct daily cash desk reconciliations.
Complete supporting documents.
Review duty checklist, prioritize and action as needed.
Maintain cash levels during service to mitigate risk and cater for demand.
Report and investigate error tracing or cashier variances with Surveillance.
Process unresolved variances.
Obtain all requirements for establishing Cheque Cashing Facility Applications.
Verify suspicious transactions and report as required.
Cash-up and sign-off of cashier floats.
Assist with complicated and escalated transactions.
Secure cash desk, satellite stations and other cashiering areas.
Transactional requirements and responsible gambling information are displayed at all customer points as per
regulations.
Count Supervision
Supervises employees to ensure that staff uniform, hygiene and appearance is maintained.
Conduct performance contracting, reviews and development discussions with staff.
Identifies performance gaps and conduct coaching and on job training.
Identifies and addresses misconduct issues.
Keeps records of coaching discussions.
Develop, update and communicate departmental procedures and controls to all staff.
Deliver Customer Experience
Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times.
Shift handover ensures that staff can provide customers with relevant service.
Interact and be present on the floor during service to understand and assist clients with requests, special
requirements, recommendations, concerns, resolution of complaints, etc.
Report on any issues experienced and solutions executed.
Know How
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive
exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem- Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and
limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
Title: Cashiering Supervisor
Company: Sun International
Location: Port Edward
