Overview
Cashier Jobs in Cape Town, Western Cape at Sun International
Job Purpose
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Key Performance Areas
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Count Administration
Clear slot machines on days that count will be performed
Conduct a count for the day
Capture of data into the system
Report on any suspicious transactions
File documentation
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’
Reconciliations (treasury, automated cashier machine, chip) are completed daily
Calculate and execute pay-outs
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity
Conduct cash-ups and reconcile float at the end of service
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of trading and transactional documentation is accurately
recorded in the system
Supporting documents have been generated for auditing purposes
Education
Grade 12
Experience
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Skills and Knowledge
Core & personal behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience (ability to work in a pressurized environment)
Honesty in the handling of cash
Presentable
Technical proficiency competencies
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Ability to detect fraudulent currency
FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count knowledge
Basic computer skills
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Title: Cashier
Company: Sun International
Location: Cape Town, Western Cape
Category:
