Overview
Call Centre Supervisor Jobs in Johannesburg, South Africa at Tailormade Solution
We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.
Grade 12 (minimum)
Call centre experience essential
Well versed in disciplinary procedures
Able to roster and rotate staff on a daily basis
Attention to detail
Ability to listen attentively
Is aware of correct telephone etiquette
Keeps client relationships at a professional level
Maintains high levels of integrity
Is passionate and enthusiastic
Good organisational skills
Good people skills in order to deal with clients at various levels
Uses Initiative
Ability to work under pressure
Computer Literate
Criminally Clear
Able to work on weekends
Title: Call Centre Supervisor
Company: Tailormade Solution
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Call Center / Support, Event Manager / Planner)
