Overview
Call Centre Agent/ADMED MMH Jobs in Sandton, South Africa at Guardrisk Group
Position: Call Centre Agent (ADMED) MMH250304-6
Join to apply for the Call Centre Agent (ADMED) MMH
250304-6 role at Guardrisk
Role Purpose
To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require.
Requirements
Matric
At a minimum, a certificate in customer servicing training or call centre skills AND administration skills
Computer literate – basic computer skills knowledge and experience, specifically in MS Office
Minimum 2-year inbound call centre experience
Minimum 1-year administration experience
Previous gap cover or medical scheme servicing or administration experience would be advantageous
Duties and Responsibilities
Receive incoming calls into the Admed call centre during office hours in a professional and friendly manner.
Handle telephonic membership, premium, and claims queries by accessing the Admed administration system.
Manage difficult and/or irate callers courteously, politely, and calmly.
Route queries that cannot be handled from the call centre to the relevant back office team members, ensuring timely resolution.
Take and distribute messages to relevant team members promptly when necessary.
Make outbound calls from the Admed call centre as needed and instructed.
Ensure a high level of customer service when liaising with individual and corporate customers, intermediaries, binder holders, and colleagues.
Support the mailbox team with overflow inbound emails when high email volumes necessitate.
Efficiently manage complaints, ensuring every complaint is dealt with professionally.
Assist with general and reasonable ad hoc administration requests as necessary across the Admed Division.
Deliver the principles of Treating Customers Fairly (TCF) across all functions, with a specific focus on achieving TCF Outcome 6 (ensuring customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim, or make a complaint).
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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Title: Call Centre Agent/ADMED MMH
Company: Guardrisk Group
Location: Sandton, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical
