Overview
Call Centre Agent Jobs in Gauteng, South Africa at Bluespec Holdings
Location: Gauteng
Call Centre Agent
Bluespec Holdings
Gauteng
Job  #: BSH-141
Industry: Motor Industry
Job Type: Permanent
Positions Available: 1
Our leading Emergency Call Centre is currently looking for Call Centre Agents with Customer service experience .
Job Description
An exciting job opportunity exists for a call centre agent in Sandton.
Job Purpose
The successful incumbent will be responsible for answering calls in a professional and customer-oriented manner.
Responsibilities
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalised customer service by responding to the needs of the client
Ensure that all calls are captured on the relevant system (Dreamtec)
Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
Identify and escalate issues to supervisor
Call avoidance from other call centre agents
Fraudulent activities from other call centre agents
Misconduct
Must be able to work shifts and overtime when required
Determine eligibility by comparing client information to requirements and product offering
Behavioural Competencies
Verbal and written communication skills
Phone skills
Listening skills
People skills Customer focus
Attention to detail
Pressure Tolerance
Job Requirements
Requirements
Matric – ideal
2 years’ experience within a call centre environment
Microsoft suite – Office
Dreamtec – Ideal
Title: Call Centre Agent
Company: Bluespec Holdings
Location: Gauteng, South Africa
Category: Customer Service/HelpDesk (Call Center / Support, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support)
