Overview
Call Centre Agent Jobs in Johannesburg, South Africa at Merchants
Call Centre Agent
Position Overview :
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.
First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.
Client Defined Services are:
(i) Conversations to understand customer needs; then
(ii) Asking questions to ascertain the root cause of the issue or need
(iii) Effectively using training and tools to respond to customer enquiries.
Experience Essential
6 months Customer Service
Skills Essential
Computer Literacy,
Excellent English proficiency in speech and writing,
Multi-Tasking ability,
Working knowledge of Microsoft Excel, Word and Outlook,
Typing Speed 25wpm,
Experience Preferential
12 months contact centre.
Education
Matric
Title: Call Centre Agent
Company: Merchants
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support)
