Overview
Call Centre Agent Jobs in Soweto, South Africa at Global Policy Ltd
Global Policy Ltd. is a leading provider of
innovative
and comprehensive policy solutions for a variety of businesses and organizations worldwide. With our team of highly skilled and
experienced professionals
, we strive to deliver exceptional results and exceed our clients’ expectations. We are looking for a motivated and enthusiastic Call Centre Agent to
join our dynamic team
.
Position Overview:
As a Call Centre Agent, you will be the first point of contact for our clients and potential customers. Your main responsibility will be to receive and handle all incoming calls and provide exceptional customer service by addressing their inquiries, concerns, and complaints. You will be representing Global Policy Ltd. and will play a critical role in maintaining our reputation for excellent customer service.
Key Responsibilities:
– Answer and handle incoming calls in a professional and timely manner.
– Provide accurate information and assistance to customers’ inquiries, concerns, and complaints.
– Follow
communication
processes, guidelines, and policies to ensure consistency in customer interactions.
– Update customer information and maintain accurate records in the company’s database.
– Collaborate with team members and other departments to resolve customer issues and complaints.
– Conduct
customer satisfaction
surveys and provide feedback to management on areas of improvement.
– Achieve and maintain set KPIs and targets.
– Handle escalated calls and complaints with
empathy
, patience, and
professionalism
.
– Stay updated on company products and services to effectively assist customers.
– Continuously strive to provide exceptional customer service and represent the company’s values and brand.
Qualifications:
– High school diploma or equivalent.
– Proven experience in a customer service or call centre role.
– Strong
communication
and interpersonal skills.
– Excellent
problem-solving
and
conflict resolution
skills.
– Ability to handle high volume calls, multitask, and work under pressure.
– Proficiency in using computer systems and applications.
– Knowledge of call centre operations and CRM systems is an asset.
– Fluency in multiple languages is a plus.
Working Conditions:
The Call Centre Agent will work in a
fast-paced
and
dynamic
office environment with a team of dedicated professionals. The role requires
flexibility
to work on a rotating schedule, including evenings, weekends, and holidays.
Why Work for Us?
–
Competitive salary
and
benefits package
.
–
Opportunities for growth
and
career development
.
– Supportive and
collaborative team
environment.
– Exposure to a
diverse
range of industries and clients.
– Chance to make a
positive impact
and contribute to the success of a reputable company.
If you are a
customer-focused
individual with excellent
communication skills
and a passion for providing
exceptional service
, we want to hear from you!
Join our team
at Global Policy Ltd. and be a part of our mission to deliver
innovative
policy solutions to businesses worldwide.
Title: Call Centre Agent
Company: Global Policy Ltd
Location: Soweto, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Call Center / Support)
