Overview
Call Centre Agent Jobs in Kempton Park, South Africa at FlySafair
Location: Kempton Park
Responsibilities:
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations, etc.;
Explain processes to customers and assist them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
Minimum Requirements:
Grade 12;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English – speak, read and write;
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays, and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual;
Excellent understanding or experience of delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional, and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.
Shifts:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
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Title: Call Centre Agent
Company: FlySafair
Location: Kempton Park, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
