Overview
Call Center Sales Position Jobs in Johannesburg Metropolitan Area at IntelliBPO
Title: Call Center Sales Position
Company: IntelliBPO
Location: Johannesburg Metropolitan Area
Company Description IntelliBPO is a relationship-centered outsourcing provider focused on understanding each client’s operations, needs, and pressure points to deliver tailored support. The company specializes in customer care, digital customer experience, and technology-driven solutions that create responsive and dependable service environments. As an extension of the businesses it supports, IntelliBPO combines people, systems, and operational discipline to provide aligned and thoughtful partnership models. Through outsourced, co-sourced, and hybrid arrangements, IntelliBPO aims to deliver work that is well run, clearly understood, and shaped around each client’s standards and expectations.
Role Description The Call Center Sales Position is an on-site role based in the Johannesburg Metropolitan Area. In this role, team members handle inbound and outbound calls, engage with customers to understand their needs, present suitable products or services, and close sales in line with performance targets. Daily responsibilities include maintaining accurate records of customer interactions in contact center systems, following defined scripts and compliance guidelines, and collaborating with supervisors and peers to improve call quality and sales outcomes. The role also involves resolving basic customer inquiries, escalating complex issues when necessary, and contributing to a positive, professional contact center environment.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to manage inquiries, provide assistance, and maintain high satisfaction levels.
- Candidates should possess effective Communication skills, including clear verbal communication and active listening, to engage diverse customers and build rapport.
- Candidates should possess experience or familiarity with Contact Centers, including working with call handling systems, scripts, and performance metrics.
- Candidates should possess solid Computer Literacy skills to navigate CRM tools, call center software, and standard office applications efficiently.
- Previous experience in sales, telemarketing, or call center environments is beneficial.
- Ability to work on-site in the Johannesburg Metropolitan Area, with flexibility for shifts, weekends, or holidays as needed.
- Resilience, goal orientation, and the ability to work in a fast-paced, target-driven environment.
- High school diploma or equivalent; additional training or certifications in sales or customer service are an advantage.