Overview
Call Center Agent – Customer Service Jobs in Durban, South Africa at WNS
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises, keeping employee experience at the core. Experience the culture of out performance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Role Purpose
To provide communications solutions to customers by promoting and matching products & services to customer needs.
To actively grow client markets, thereby generating revenue and improving customer satisfaction.
Essential Experience Required
6 months sales/customer service experience as a call center agent.
Essential Competencies & Skills Required
Customer Care
Numeracy
Products
Telephone Etiquette
Stress Tolerance
Multi-tasking
Processing Speed
Comprehension
Selling Techniques
Interpersonal
Communicating
Listening Skills
Computer Applications
Problem Solving
Time Management
Reading & Writing
Information Locating
Qualifications
Matric or equivalent
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Title: Call Center Agent – Customer Service
Company: WNS
Location: Durban, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Client Relationship Manager)
