Overview
Business/Systems Analyst Jobs in Cape Town, South Africa at WENZ
Systems Analyst Agent – R17500.00 basic
Bellville
Functional Duties and Responsibilities
Provide responsive and courteous technical and system support to end-users via various channels, including , email, chat, or in-person
Efficient issue and problem resolution – diagnose and resolve system and sub-system related issues reported by users
Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies
Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues
Offer remote assistance to users who are not physically present, using remote support tools to diagnose and resolve issues
Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns
Perform UAT, as directed, to ensure changes are thoroughly tested and signed off before deployed to production
Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability, capacity and performance
Diligently and accurately perform proactive system maintenance, administrative, and reporting tasks
Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention
Maintain accurate records of user issues, resolutions, and support activities, ensuring a comprehensive knowledge base
Provide training to users on new system features and enhancements, best practices, internal protocols, and tools to enhance their technical understanding and operating skills
Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for reference and knowledge sharing
Create, manage, and track support tickets using a ticketing system to ensure timely and efficient issue resolution
Communicate effectively with users and other stakeholders, providing status updates and information about issue resolution progress
Report and escalate service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction
Stay updated on the system, its sub-systems and features, latest technologies, tools, and trends in the IT field to provide better support and insights to users
Qualifications / Certificates:
National Matric Certificate
Basic XML, Python or JS
Basic SQL/Postgres
Odoo Certification V15/V16
ITIL V4
Work Experience:
2 – 4 years practical experience as a Systems Support Analyst. Application Support Analyst or similar
Title: Business/Systems Analyst
Company: WENZ
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support, IT Support)
