Business Support Supervisor

Overview

Business Support Supervisor Jobs in Durban, KwaZulu-Natal, South Africa at Tsebo Solutions Group

Title: Business Support Supervisor

Company: Tsebo Solutions Group

Location: Durban, KwaZulu-Natal, South Africa

Duties & Responsibilities

Asset Management

• Maintain an accurate and auditable asset register.
• Coordinate asset acquisition, tagging, allocation, transfers, verification, and disposal processes.
• Monitor asset usage, movement, condition, and lifecycle replacement requirements.
• Coordinate periodic asset audits and verification exercises.
• Ensure maintenance, warranty, and servicing records are updated and retained.
• Monitor stock levels of office furniture and operational assets and recommend replenishment when required.
• Produce accurate management reports and asset performance insights.

Facilities Business Support

• Coordinate workplace moves, churn activities, office relocations, and workspace planning.
• Develop move schedules and implementation plans that minimize disruption to business operations.
• Maintain occupancy records, seating plans, floor layouts, and allocation registers.
• Coordinate administrative support activities relating to facilities operations.
• Support operational projects through planning, tracking, and engagement with key stakeholders.
• Ensure accurate record keeping and document management.

Contractor and Vendor Management

• Coordinate approved contractors and service providers.
• Monitor contractor compliance with contractual obligations and service standards.
• Verify attendance, work completion, and service quality.
• Track contractor performance against agreed SLAs and KPIs.
• Escalate service delivery failures and support implementation of corrective actions.
• Maintain contractor records and supporting documentation.

Planned Preventative Maintenance (PPM) Coordination

• Maintain and monitor preventative maintenance schedules.
• Coordinate maintenance activities with operational teams and service providers.
• Track completion of maintenance activities and raise exceptions where required.
• Support statutory inspections and legislative compliance requirements.
• Maintain maintenance records and compliance documentation.

Compliance, Governance and Integrated Management Systems (IMS)

• Support implementation and maintenance of the Integrated Management System.
• Maintain controlled documents, policies, procedures, and operational records.
• Assist with client audits, internal audits, and compliance inspections.
• Monitor compliance with health, safety, environmental, and quality requirements.
• Identify opportunities for operational improvement and process standardization.

Client and Stakeholder Relationship Management

• Act as a primary support contact for operational facilities queries.
• Coordinate responses to client requests and service-related issues.
• Build positive working relationships with clients, contractors, and internal stakeholders.
• Participate in operational meetings and provide business support reports and updates.
• Support client projects, events, and operational requirements as needed.

Skills and Competencies

• Facilities Management principles and practices.
• Asset lifecycle management.
• Planned Preventative Maintenance (PPM) management.
• Contract and vendor management. Service Level Agreement (SLA) monitoring.
• Occupational Health and Safety Act requirements.
• Integrated Management Systems (IMS).
• Risk management and compliance principles.
• Client service and stakeholder management.

Qualifications

Qualifications

• Grade 12 / National Senior Certificate.
• Diploma or Certificate in Facilities Management, Business Administration, Operations Management, Property Management, or a related field.

Experience

• Minimum 3 to 5 years’ experience within Facilities Management, Business Support, Asset Management, Property Services, or a related operational environment.
• Experience coordinating workplace moves, churn projects, facilities administration, contractor management, and asset control.
• Experience working within a client-facing service environment.