Overview
Business Process Analyst Jobs in Centurion, Gauteng, South Africa at WNS
Title: Business Process Analyst
Company: WNS
Location: Centurion, Gauteng, South Africa
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.
Key Responsibility Areas
Process and data modelling
Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
Translate subject matter expert and stakeholder discussion into process maps and procedures
Identify and document instances where existing business processes may be streamlined or improved
Internal and external stakeholder management
Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
Communicates relevant information to appropriate recipients following the correct internal processes
Change Management
Conducts and/or support change management processes
Facilitate process workshops in small or large groups
Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
Reporting
Provides Process Lead with reports on assigned work/deliverables
Develop, maintain and distribute business process documentation to Process Lead
Qualifications
Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
Working knowledge of RPA tools and processes will be beneficial
In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches
