Overview
Business Intelligence Analyst Jobs in Umhlanga, KwaZulu-Natal, South Africa at CXP are now part of the Huntswood Group
Title: Business Intelligence Analyst
Company: CXP are now part of the Huntswood Group
Location: Umhlanga, KwaZulu-Natal, South Africa
Job Description
Job Overview:
The Business Intelligence Analyst will transform data into actionable insights that drive strategic and operational decision-making. The ideal candidate will be strong in data querying, analytics, and visualization, with hands-on experience using modern cloud data platforms and BI tools.
Job Responsibilities
- Design, develop, and maintain interactive dashboards and reports using PBI & Tableau
- Write complex and optimized SQL queries to extract and transform data from MS SQL server and other data sources
- Build and maintain scalable data pipelines and transformations using SSMS
- Partner with business stakeholders to understand requirements and translate them into analytical solutions
- Perform data validation, quality checks, and reconciliation to ensure reporting accuracy
- Analyze trends, patterns, and key drivers to support business performance and strategic initiatives
- Document data models, metrics definitions, and BI solutions to ensure transparency and reuse
- Support ad-hoc analysis and data investigations as required
- Use CallMiner, for Speech Analytics and build scorecards on Tableau
Job Requirements
- Matric /NQF Level 4 equivalent
- BCom degree or studying towards one
- 2-3 years BPO experience in a B.I environment, candidates with no such experience need not apply.
- Strong proficiency in SQL (advanced joins, window functions, performance tuning)
- Hands-on experience building dashboards and reports in PBI & Tableau
- Callminer experience a must
- Solid understanding of data modelling, star schemas, and analytical datasets
- Ability to communicate insights clearly to both technical and non-technical audiences
- Strong problem-solving and analytical thinking skills
Core Behavior
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are aligned with our 6 Fundamental Values:
- Bring Your “A” Game
- Strive For Greater
- Enable and empower all employees
- Do the right thing
- Own it
- Deliver unbelievable service
“It’s not just about what we do, but the way we do it. And it’s our values that help us enable and empower out employees, the do the right thing, and deliver unbelievable service.
Interview Process
The selection process will include an initial CV screening against the role requirements. Shortlisted candidates will then participate in an interview with a Talent Specialist, followed by a final interview with the BI Leadership team.
This will focus on a review of experience, behavioural capability, and competency‑based questions.
NB: All appointments are subject to the positive outcome of pre-employment verification checks.
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