Overview
Business Communication Consultant Jobs in Cape Town, South Africa at Sanlam Limited
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.
Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, andretirement incomesolutions. While each solution has its own distinctpurpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
Under general supervision responsible for a combination of sales and customer service, both pro-active and re-active. Duties includecross-sellingto clients as well as nurturing theclient relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position.
What will make you successful in this role?
Jobpurpose
To plan, create and distribute quality client-facing documentation in line with the agreed practice in the BusinessCommunicationteam. This includes the compilation of ad hoc client facing letters with mail merge tools, quality data management and testing of batch generated letters and statements.
Key outcomes
Do the day-to-day distribution of Glacier’s electroniccommunicationto clients and intermediaries.
Ensure a quality, consistent andholistic approachto documentation changes by keeping systems, process and regulatory requirements such as TCF in mind.
Keep abreast withcommunicationtechniques and implement them.
Deliver & prioritise various projects at the same time.
Create new documents from scratch in ateam environment.
Influence the outcome of documents in projects considering client experience to ensure qualitycommunication.
Proofread, translate and edit documents as required by the business.
Responsible for user acceptance testing and providing input in compiling testing matrixes.
Responsible for input into and sign-off of client statements after UAT.
Doquality assuranceon team members’ work & coach for improvement.
Qualifications and experience
A degree incommunicationor document design will be to your advantage.
At least 2/3 years’ experience in an investment environment where writtencommunicationand/or document design is required.
Advanced Excel & MS Word skills.
The following will be to your advantage:
Experience with tools such as Everlytic.
Previous experience in (AUT) testing.
Creative writing skills.
Excellentcommunication skills, written and verbal, in English and Afrikaans. Knowledge of financial services and investment products. Planning, prioritising and organisational skills. Highattention to detail, analytical thinking andproblem-solving skills. Exceptional Client Service Orientation. Relationship building skills – ability to communicate on all levels. Ability to work under pressure and deliver on deadlines.
Attributes
Positive, enthusiastic attitude.
Honesty, integrity andrespect.
Ability to co-operate and thrive both within an independent andteam environment.
Pleasesubmit your applicationby 17 January 2025.
Qualification and Experience
Grade 12 with 3 to 4 years related experience.
Knowledge and Skills
Financ…
Title: Business Communication Consultant
Company: Sanlam Limited
Location: Cape Town, South Africa
Category: Finance & Banking
