Overview
Business Analyst – Chat Commerce Specialist Jobs in George, Western Cape at Badger Holdings
Business Analyst – Chat Commerce Specialist
George office
Full-Time
Are you passionate about conversational technology and customer engagement? We’re on the lookout for a Business Analyst who thrives at the intersection of business and digital to help us unlock the full potential of chat commerce!
As part of our Digital Transformation & Innovation team, you’ll design smart, seamless, chat-based experiences across platforms like WhatsApp, Facebook Messenger, and in-app chat. From scoping new use cases to optimizing customer journeys and enabling chatbot automation. You’ll help us lead the future of how we serve and connect with our customers.
What will you do:
Translate business needs into chat-based experiences
Collaborate with IT, Operations and Marketing to bring ideas to life
Work with tools like WhatsApp Business API, Twilio, or Clickatell
Analyse performance and continuously improve chat journeys
What must you bring:
3+ years in business analysis (digital/e-commerce preferred)
Hands-on experience in chat platforms and conversational UX
Data-savvy, process-driven, and customer-obsessed
Bonus if you’re familiar with chatbot tools
Why join us?
We’re transforming. Fast. You’ll help us create a digital-first, customer-centric future and grow your career in one of the most exciting spaces in insurance.
Ready to spark real change through conversation?
Apply now
The position will be filled in line with the Badger culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.
Title: Business Analyst – Chat Commerce Specialist
Company: Badger Holdings
Location: George, Western Cape
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