Overview
Business Analyst Jobs in Midrand, Gauteng, South Africa at Nexio
Title: Business Analyst
Company: Nexio
Location: Midrand, Gauteng, South Africa
ROLE PURPOSE
As a Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross-functional teams to ensure successful project delivery and continuous improvement.
ROLE REQUIREMENT
Process Analysis: Conduct a thorough analysis of existing business processes to identify opportunities for automation.
Requirements Gathering: Work closely with stakeholders to gather and document business requirements for RPA solutions.
Solution Design: Develop detailed process maps and design automation workflows in collaboration with RPA developers.
Project Management: Manage RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.
Testing and Validation: Oversee the testing and validation of RPA solutions to ensure they meet business requirements and function as intended.
Change Management: Facilitate change management activities to ensure smooth adoption of RPA solutions across the organization.
Performance Monitoring: Monitor the performance of implemented RPA solutions and identify areas for improvement.
Reporting: Prepare and present regular reports on project status, performance metrics, and ROI to senior management.
Progress Tracking: Track project progress using Jira and ensure all documentation is updated on Confluence.
Qualifications & Experience
Bachelor’s degree in Business Administration, Information Technology, or a related field.
IITIL V4/5 Foundations
Minimum of 3 years of experience as a Business Analyst.
Technical Skills: Proficiency in RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Familiarity with process mapping tools and techniques.
Working experience in the following systems: ServiceNow, ForceLink, MSPI, Siebel
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
Project Management: Proven experience in managing projects, with a solid understanding of project management methodologies.
Tools Proficiency: Experience with Jira for progress tracking and Confluence for documentation management.
Experience in a telecommunication operational environment – advantageous
