Overview
Business Analyst Jobs in Cape Town, Western Cape, South Africa at CyberSentriq
Title: Business Analyst
Company: CyberSentriq
Location: Cape Town, Western Cape, South Africa
Join us at CyberSentriq
CyberSentriq is building something genuinely new: an AI-ready cybersecurity ecosystem for the MSP channel. We're scaling fast, and the way we work is evolving just as quickly.
This Business Analyst role sits at the intersection of product, design and engineering. You won't be siloed. You'll move between these worlds as the work demands it. And you'll use AI not to tick a box, but as a real accelerator: to think faster, go deeper, and have more impact than you could alone.
If you're someone who gets energised by complexity rather than paralysed by it, this might be the role for you.
What You'll Do
Make sense of complex systems: You'll lead analysis across initiatives that span multiple products, platforms and third-party integrations. That means understanding how things connect, spotting where they don't, and helping define solutions that are built to last. You'll translate genuine technical complexity into requirements that engineers can build from and stakeholders can actually understand.
Own requirements end to end: From the first discovery conversation to final validation, you'll facilitate the process. That includes workshops, interviewing stakeholders, and producing the artefacts that keep everyone aligned, such as user stories, process flows, data flow diagrams, impact assessments. You'll make sure nothing falls through the gaps.
Bring the user into the room: We care about building things people actually want to use. You'll work closely with Product Designers and UX Researchers, apply design thinking where it helps, and make sure requirements reflect real needs, not just what's technically convenient.
Be the bridge: You'll work across Product, Engineering, Architecture. Your job is to create shared understanding, surface risks early, and help the team make better decisions with the information available.
What You Bring
You'll thrive in this role if you bring:
- 6+ years' experience as a Business Analyst or similar role, with at least 2 years at senior level
- Demonstrable experience on systems integration, digital transformation, or enterprise platform migration projects
- Expert-level requirements documentation: BRDs, functional specs, user stories, process models, data flow diagrams
- Applied knowledge of UX principles, user research methods, and design artefacts (journey maps, personas, wireframes)
- Strong stakeholder management capability across technical and executive audiences
- Comfortable working in both Design Thinking and Agile environments.
- Experience facilitating workshops with senior and cross-functional stakeholders
- Familiarity with API integrations, data exchange, and middleware (at a business requirements level, not a coding level)
- Proficiency using prototyping and AI tools
Highly advantageous if you also bring:
- Bachelor's degree in Business Administration, Information Systems or Computer Science
- CBAP (Certified Business Analysis Professional) or equivalent certification
- Hands-on experience with systems integration or large-scale transformation programmes (ERP, CRM, data platform, or SaaS migrations)
- Formal Design Thinking training or certification (IDEO, Stanford d.school, or equivalent)
- Ability to run discovery sprints, design workshops, and co-creation sessions alongside UX/Design teams
- Experience in a global tech company (~200-500 employees) operating in a fast-scaling environment
Why you'll love working here
You will make a meaningful impact in a business building an integrated cyber security ecosystem, working in a team that values psychological safety, trust and collaboration. AI is changing what is possible for Business Analysts, and at CyberSentriq we see that as an opportunity, not a threat.
AI supports routine synthesis, first drafts, pattern spotting across large data sets and workshop preparation, creating space to focus on the work that genuinely requires human judgement, such as navigating ambiguity, building stakeholder trust and making decisions when the data does not give a clear answer.
This role operates at the intersection of product, design and engineering, with opportunities to expand your scope and evolve your skills over time by leveraging AI as an accelerator. You will be encouraged to challenge the status quo, have your voice heard, and work in a remote first environment built on flexibility and trust
Benefits
- 20 days paid holiday
- 2 CARE Days including your birthday
- Private Medical cover
- Remote first working environment
- Supportive and collaborative culture
- Opportunities for professional and personal growth
- Career progression in a scaling SaaS business
Ready to Make an Impact?
Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. Apply today and take the next step in your career!
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- Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.