Overview
Business Analyst Jobs in Johannesburg, South Africa at MiWay Insurance Limited
What will you do?
You will be responsible for identifying business needs, analyzing processes, and providing data-driven solutions to improve efficiency, performance and profitability.
Minimum Qualification
Grade 12/Standard 10/NQF 4
Degree in Business Administration would be advantageous
Minimum Experience
Minimum of 3 years experience in business analysis, preferably within a sales or call center environment.
Experience in short-term insurance industry is highly desirable.
Deliverables
Process Mapping and Documentation:Engage with team leaders and department heads to document end-to-end processes. Develop detailed process maps using standardized methodologies and tools. Maintain and update process documentation to reflect changes.
Analysis and Efficiency Identification:Conduct thorough analysis of mapped processes to identify bottlenecks, redundancies and inefficiencies. Use data and metrics to quantify the impact of identified inefficiencies. Collaborate with stakeholders to develop recommendations for process improvements.
Stakeholder Engagement andCommunication:Facilitate workshops and interviews to gather information and validate process maps. Clearly present findings and improvement recommendations to management and relevant stakeholders.
Continuous Improvement:Stay abreast of industry trends and best practices in business analysis and sales operations. Advocate for a culture ofcontinuous improvementwithin the call center.
Competencies
Analytical thinking:
Strong ability to analyze data and processes critically.
Communication skills:
Excellent written and verbalcommunication skills.
Stakeholder Management:
Ability to collaborate effectively withdiverseteams.
Technical Proficiency:
Proficiency in process mapping tools (E.g. Visio, Lucidchart) and Microsoft Office Suite.
Problem Solving:
Strong aptitude for identifying issues and proposing practical solutions.
Attention to detail:
Ensures accuracy and completeness in all deliverables.
Personal Attributes
Manages conflict – Contributing independently.
Communicates effectively – Contributing independently.
Plans and aligns – Contributing independently.
Optimises work processes – Contributing independently.
Core Competencies
Cultivatesinnovation- Contributing independently.
Customer focus – Contributing independently.
Drives results – Contributing independently.
Collaborates – Contributing independently.
Being resilient – Contributing independently.
Turnaround time:The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation:
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Title: Business Analyst
Company: MiWay Insurance Limited
Location: Johannesburg, South Africa
Category: Business, IT/Tech
