Branch Operations Manager Jobs in Durban, South Africa at Ingersoll Rand
Job Summary
This role combines service leadership with full responsibility for the day-to-day running of the Durban branch. The Branch Manager is accountable for leading the service technicians, managing operations, and ensuring consistent delivery to customers. The role is hands-on and requires a strong balance of technical understanding, people leadership, and operational control. You will be the leader on site, setting the standard and ensuring the branch runs efficiently, safely, and with strong operational control, while working closely with sales, finance, and support teams to deliver overall performance.
Responsibilities
Branch Leadership & Operations
Service Operations
People Leadership
Customer Management
Financial & Performance Management
Safety, Compliance & Quality
Basic Qualifications
Relevant technical, engineering, or trade qualification preferred
5–10 years’ experience in a technical or service environment, ideally within industrial products
Proven experience leading and managing a technical team
Strong people leadership skills, including coaching, development, and performance management
Practical understanding of service operations and customer requirements
Good communication skills with the ability to engage customers, technicians, and internal teams
Travel & Work Arrangements/Requirements
Flexible working, 50% travel
Key Competencies
Strong experience in a service or technical environment
Proven ability to lead and manage a team
Good understanding of operational and branch-level activities
Hands-on, practical approach to problem solving
Able to manage both day-to-day operations and longer-term priorities
Strong communication skills with both customers and internal teams
What we Offer
Our benefits – Incentive, pension fund, medical aid, company car.
Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
Title: Branch Operations Manager
Company: Ingersoll Rand
Location: Durban, South Africa
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