Overview
Branch Manager Jobs in Richards Bay, KwaZulu-Natal at RAM TRANSPORT
Full Job Description
Ability to liaise with clients on all levels on customer satisfaction
Minimum of 5 years Supervisory/Management experience
Any Logistics/Transport/Business Diploma/Degree would be an advantage
Computer literacy
Valid Driver’s License
Ability to write reports Health and Safety Qualifications an advantage
General Knowledge of Vehicle mechanics.
Ability to work flexi hours
To ensure and maintain the highest levels of customer satisfaction and customer service
Update and maintain time and attendance records of staff
Motivate staff and maintain a positive work environment including the strategizing, execution and providing of feedback to staff with regards to the results of the incentive scores weekly.
To ensure the timely delivery of parcels to our customers within the SLA requirements
To effectively communicate policies and procedures
Computer literate
Monitor staffing needs and personnel issues
Oversee all line hauls / Cargo received and dispatched
Oversee Dispatching/Receiving processes for all routes including assessing risk in cases where there are high value movements and taking appropriate action to secure the parcels in question
Ensure that a routine alcohol tests are done on branch randomly on a weekly basis
Ensure that random checks are done on couriers daily to make sure that couriers are true on delivery attempts
Disciplinary issues are dealt with timeously
Assessment of routes and values are done correctly on dispatch
Ensure that the warehouse is always neat and tidy and that all faults are reported and addressed timeously
Reports sent daily of hub status
Ensure hub and fleet is maintained in good working order at all times to ensure the safety of all staff
The successful implementation of all new systems and procedures and communicated by head office and the facilitation of all change management interventions on an ongoing basis.
Job Type: Full-time
Work Location: In person
Title: Branch Manager
Company: RAM TRANSPORT
Location: Richards Bay, KwaZulu-Natal
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