Overview
Branch Manager Jobs in Cape Town, South Africa at Sandi Crowther Recruitment
As Branch Manager, you will play a pivotal role in managing day-to-day operations, optimizing revenue generation, fostering strong customer relationships, and ensuring exemplary service delivery across all areas. You will be expected to deliver on business objectives while maintaining a focus on operational efficiency and
customer satisfaction
.
Key Responsibilities:
Strategic Leadership
:
Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the company Differentiate the business from competitors through
innovative
strategies and superior service delivery Drive revenue growth and cost efficiency across all operational functions
Customer Relationship
Management:
Build and nurture strong relationships with key importers, exporters, and other stakeholders Support the sales team in maintaining seamless
customer engagement
and ensuring high levels of
customer satisfaction
Actively manage and update CRM records, ensuring transparency and accountability Take charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logistics Operational Excellence:
Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocations Ensure high productivity and service standards by managing equipment supply, claims resolution, and vessel operations Provide operational support and
leadership
as needed Refrigerated Cargo Expertise:
Act as the main point of contact for reefer customers, ensuring seamless
communication
and timely resolution of service issues Offer proactive support to customers, identifying opportunities to upsell or cross-sell value-added services Gather customer feedback and market intelligence to continuously improve service offerings Manage key reefer commercial accounts, providing tailored solutions for complex logistics needs Team Management:
Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company procedures Foster a
collaborative
and
positive work environment
, encouraging
professional growth
and
teamwork
Marketing and Reporting:
Oversee all marketing, import, export, and operational activities at the branch level Prepare and submit regular performance reports, ensuring alignment with company goals
What We Are Looking For
:
Strong operational expertise in both import and export freight management Proven experience in handling reefer cargo and navigating associated complexities Demonstrated
leadership
in a high-paced environment, with the ability to manage and develop teams Excellent interpersonal, negotiation, and
customer relationship
management skills Solid understanding of financial management, budgeting, and cost control Ability to proactively solve problems and align business strategies with customer needs
Title: Branch Manager
Company: Sandi Crowther Recruitment
Location: Cape Town, South Africa
Category: Management (Client Relationship Manager, Business Development)
