Overview
Branch External Sales and Service Advisor OBR Jobs in Polokwane, South Africa at FirstRand Namibia Limited
Branch External Sales and Service Advisor O
Apply locations:
Polokwane
Time type:
Full time
Posted on:
Posted 2 Days Ago
Time left to apply:
End Date:
January 23, 2025 (2 days left to apply)
Job requisition : R27277
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within adynamic environment, whilst adhering to policy and process.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
Work with enhanced processes and procedures to maintain operational efficiencies.
Deliver work in an accurate manner to ensure consistent results.
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
Adhere to quality standards, turnaround times and Company policies and procedures.
Complete relevant administration, reporting and updating of information accurately and on time.
Achievesales targetsin line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
Maximize sales by selling packaged financial solutions to clients.
Maintain specialised knowledge on all First Rand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevantsales targets.
Maximisecross-sellingopportunities.
Drive adoption of digital and other self-service options across client base.
Contribute toteamworkand inclusivity within own team.
Contribute to cost efficiencies through responsible utilisation of work-related resources.
Achieve expected financial targets and uphold associated service levels.
Build and maintain stakeholder relationships.
Deliver customer service through adherence to quality service standards.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing Date: 23/01/25
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment andadvancementof individuals with disabilities. In order for us to fulfill thispurpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance,innovativesavings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system …
Title: Branch External Sales and Service Advisor OBR
Company: FirstRand Namibia Limited
Location: Polokwane, South Africa
Category: Sales, Finance & Banking
