Overview
Bookings/Warranty Clerk Jobs in George, South Africa at The Talent Room
Position: Bookings / Warranty Clerk
Job Purpose:
To manage customer service bookings and handle all warranty claims in accordance with manufacturer and dealership standards. Ensures accurate record-keeping, timely processing of claims, and a smooth booking process to maximize customer satisfaction and service department efficiency.
Key Responsibilities:Bookings Clerk Duties:
Handle all incoming service booking calls and emails.
Schedule and confirm service appointments efficiently using DMS (Dealer Management System).
Coordinate customer needs with workshop capacity and technician availability.
Confirm required parts and special tools in advance of appointments.
Maintain accurate records of customer information and vehicle history.
Provide customers with relevant service advice, costs, and booking confirmations.
Follow up with customers on post-service satisfaction and rescheduling.
Warranty Clerk Duties:
Accurately prepare and submit warranty claims to manufacturers or warranty providers.
Ensure all warranty documentation is complete, correct, and submitted on time.
Monitor and track outstanding claims and process rejections or adjustments as needed.
Liaise with service advisors, technicians, and manufacturers regarding warranty policies and procedures.
Keep updated on manufacturer bulletins and warranty policies.
Maintain an organized warranty claims log and supporting documentation.
Report warranty trends to management for quality control and follow-up.
Minimum Requirements:
Matric / Grade 12
At least 2–3 years’ experience in a similar role within the motor dealership environment
Experience working with Dealer Management Systems (e.g., Pinnacle, Kerridge, Evolve)
Sound knowledge of manufacturer warranty policies and procedures
Strong administrative and organizational skills
Excellent communication skills (verbal and written)
Customer-focused with strong interpersonal abilities
Attention to detail and deadline-driven
Title: Bookings/Warranty Clerk
Company: The Talent Room
Location: George, South Africa
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant, Clerical), Customer Service/HelpDesk (Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant, Clerical)
