Overview
AutoRetention Junior Representative Jobs in Cape Town, South Africa at Motify
Job Overview:
As an Auto Retention Junior Representative, you will be responsible for updating customer and vehicle records, conducting CSI ratings, and assisting customers with workshop bookings when required. You will be expected to complete call and data updates as necessary.
Responsibilities:
The duties/tasks of the function include but are not limited to:
Conduct all tasks in a professional manner.
Make outbound calls to respective customers and report on feedback and customer data amendments.
Make workshop bookings for respected dealers.
Meet daily and monthly targets.
Submit reports to customers.
Support in other team processes.
Manage incoming emails and calls.
Follow up and give feedback on all client queries.
Look for opportunities to upsell products.
Manage all relevant administration processes.
Deliver a high level of professionalism to all clients.
Gain an understanding of Pinewood DMS and other systems required for the role.
Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.
Inherent Requirements of the Job:
A conscientious and responsible working attitude.
Ability to work within deadlines.
Fully computer literate.
Professional communication skills in English and Afrikaans (both written and verbal).
Able to work in a team as well as independently.
Proficient in MS Office.
Punctual.
Excellent attention to detail.
Innovative and driven to learn.
Ability to work in a high-pressure environment.
Dedicated to giving excellent customer service.
Strong affiliation to the Motify company values.
Applications:
To apply, simply click on the button below. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, along with a brief covering letter.)
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Title: AutoRetention Junior Representative
Company: Motify
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
