Overview
ATM Monitoring Supervisor Jobs in Cape Town, South Africa at Fidelity Services Group
FCS
Reporting to the ATM Operations Manager
The above position is vacant at our Cape Town Branch. The overall purpose of this position is to perform supervisory duties within the CIT ATM Division, by ensuring an efficient flow of schedules, managing the uptime of ATMs, issuing confidential information, and tracking the fleet.
Minimum Requirements:
Clear criminal record
PSIRA accredited at least with Grade C
At least 5 years’ control room experience in the security industry or similar role where you have supervised or managed people/teams
Computer literate with good knowledge of Microsoft Outlook, Excel, and Word
Excellent verbal and written communication skills
Knowledge of South African geographics for operational efficiency
Management experience is an advantage
Own transport required
Must be able to work long hours
Must be able to work under pressure
Job Specification:
Supervision of subordinates to ensure Service Level Agreements are met
Prepare for fleet departures of FLM teams – Monitor operations to ensure FLM teams are ready
Monitor to ensure the planning of FLM schedules is as per Service Level Agreement
Tracking control
Issuing of smart lock access where applicable
Maintaining contact with all custodians/clients where applicable
Ensuring we meet the uptime requirements as per client standards
Maintaining all documentation and administration duties
Constant communication with ATM Operations Manager for daily debriefing
Ensure all risk and operational concerns are escalated immediately
Logging of technical callouts where required
Perform adhoc duties where applicable
Providing reports/feedback to client and management where required
Other Personality Attributes:
Must be honest and reliable
Must be assertive
Must be self-motivated
Quality assurance
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Title: ATM Monitoring Supervisor
Company: Fidelity Services Group
Location: Cape Town, South Africa
Category: Management
